Unable to Access FOX, CBS and ABC

@user_c2wtla I'm sorry to hear you're also having issues with not being able to access these channels on the Stream app. I would be more than happy to help find a solution to this problem.

So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance tried uninstalling the app and then downloading it? 

Yes I’m sure everybody did the same few things Agents always tell them:

- Reset your device

-Unlpug Modem/Router

-Re-Install the App

*Its not a costumer isssue it’s an Xfinity issue!

@XfinityRaul​ I can longer see abc and cbs on the TV to go stream app.  What happened and no warning.  Wow.  

SAME. Can't get ABC or CBS but it lets me play NBC...nobody wants to watch NBC.

Just typical Comcast doing there thing

I downed  load the Foxsports app. 

This is still happening to everyone.  Doesn't matter the platform because it's not working on my phone

@XfinityThomasB​ it's not platform specific. Happening on phone, PC, and firestick. Only CBS, FOX, and ABC do not work as to-go channels. All other to-go channels are fine including ESPN which is especially interesting considering ESPN and ABC are basically the same thing...

@XfinityThomasB​ this issue is still not resolved after uninstalling and reinstalling several times. fix the problem for gods sake

I’m experiencing this issue on my Fire stick, iPhone and iPad. This started on about 8/31. I’m located outside of my home network and I’ve been able to receive ABC, CBS and Fox successfully for about 2 years until 8/31. This must be a system issue 

@user_nub343​ SAME ISSUE HERE. Was on the the phone three times yesterday. They escalated it to their engineering dept. but have no date as to a fix. Disney subscribers having same problem I think it might be a contract problem with those stations. 

@user_beg5cn The appropriate engineering teams are aware of the issue and have placed a ticket as of 9/2. They are diligently working to resolve this issue as quickly as possible. 

@XfinityBradM​ give us an update on when this problem is going to resolved. If it's not fixed by the the time football starts on Sunday I'm canceling all my xfinity services and will let everyone I know how terrible xfintity services are. This is unacceptable 

Thanks for reaching back out, user_c2wtla. We are still monitoring this issue on our end and working with the engineering team. We will let you know as soon as there is an update. We truly appreciate your continued patience. 

@XfinityBradM​ 

Do you have a ticket number for this escalation? I just spoke with your help desk and they have no information on this and are unaware of the issue. It would be good to have a ticket number for everyone to reference. This might also help to escalate the correction as they would see how many are impacted. 

There is a ticket number for this, @user_6p1i48, but I'm not sure if it is something we are able to disclose publicly. We can definitely track it for everyone and post updates on this thread, although there hasn't really been any movement since the ticket was created on September 4. I have been keeping an eye on this one for a few people, and I hope we will be hearing an update soon. If you are working with someone in a service or support capacity, like the help desk, they should be able to find current status and details on the SQL Server Report. Please let me know if there is anything else we can do to help.

You guys got to fix the issue. It’s not anything the customer is doing wrong. It’s on xfinity end. I’m getting a subscription required message on my tv when trying to access Fox cbs and abc…and a “limit reached” error when I try to access those channels on my phone. Get it together we pay a lot of money and are thinking about leaving  

@user_2dcf23 and others, this is a known issue that we have an open ticket for. We appreciate the reports, and recommend watching in-home/on TV Boxes where available until our engineers resolve the concern. Your patience is greatly appreciated in the meantime!

XfinitySara - this is happening on set top boxes too.

Hey @pamm2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video and TV service. I would be more than happy to offer my assistance looking into this further for you.

What error code/message are you receiving on your set-top box when visiting the channels? Error codes and messages usually have a code beginning with XRE-xxxxx or RDK-xxxxx. This will help us pinpoint the issue for troubleshooting. We hope to hear from you soon. 

@daringdragoonx​ so we have to call and add it?

No, nothing we can do right now..Xfinity need to troubleshoot it on there end!

Hey, user_88b0f5! Thanks for reaching out to us. If you are having issues with this on the streaming app we can certainly have a look into the account to see what's going on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

@daringdragoonx​ 

comcast owns NBC!  That’s why it still works.  This is probably not a technical issue.  It’s probably a money issue.   About to switch to Verizon.

We are glad to take a closer look at this for you @user_bd2930.  Please feel free to shoot us a private message so that we can take a closer look at what is going on for you.

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Comcast owns NBC.  It does not own the others 

They escalated the issue for me too but when they called me back they put me on hold for 30+ minutes so I just hung up. 

I am currently on my home network and these channels do not work. 

Isn’t it interesting or coincidence that the only local channel we get now is NBC and that NBC and XfinityComcast are part of the same corporation??  

They need to read their own documentation.

https://www.xfinity.com/support/articles/tv-go-live-streaming-networks

https://www.xfinity.com/support/articles/live-stream-local-broadcast-affiliates-out-of-home