Visitor
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1 Message
Unable to activate the Peacock subsccription
I have been trying for at least five days to activate the "complimentary" Peacock subscription. I have read all of the forums, cleared my cache and even
tried subscribing to other streaming services offered by Xfinity. The link to actually activate the streaming platforms does not populate; however, I'm continuously being cycled to the page to manage the apps or add a bundle streaming deal. There is an information banner at the top of the streaming notifying me to activate my subscription. When I click the link to activate the subscription I'm cycled through the same page again.
XfinityJanelle
Official Employee
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2.3K Messages
5 days ago
Hey @ksgcooper Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Peacock. I would be more than happy to offer my assistance looking into this further for you. I appreciate all the things you have tried. Let's take a look further. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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