Contributor
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153 Messages
unable to add a mobile number to my account
I keep getting e-mails asking to add a mobile number to my account for two step verification, but when I try to add one it says the number is already associated with another account. I called customer service and was told I had two accounts, one of them as manager. I spent an hour on the phone with them and they told me the problem was fixed. That was a lie. The number is still not on my account, and I still can't add one. I called again, and the best I could get was a callback tomorrow evening. Terrible customer service.
Briards
Visitor
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1 Message
3 months ago
I have 5 email accounts with [Edited: "Language"], I get asked each time I login to add a number. They are so stupid NOT to allow the same number on multiple accounts., that is why they are [Edited: "Language"].
(edited)
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XfinityMarcos
Official Employee
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1.9K Messages
2 months ago
Hello swanda, I'd love a chance to work with you and help get your number added to the correct account. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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