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user_kxze8d
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Visitor

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2 Messages

Friday, June 20th, 2025 9:43 PM

Unable to cancel Peacock Premium on my Xfinity Account

The peacock website is telling me to cancel it through Xfinity. There is no such option to cancel on Xfinity when I log in. This is ridiculous.

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1 day ago

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XfinityThomasD

Official Employee

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1.3K Messages

8 days ago

 

user_kxze8d When signing in to your Peacock website at peacocktv.com, do you see the option to change your plan from the Plan & Payments tab? I tested it with my own account, and see the option to switch to the plan to/from the ad or no ad plan, or cancel my current plan near the bottom of the list of options.

 

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user_kxze8d

Visitor

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2 Messages

No, the website tells me to check Xfinity. There's no option on the Xfinity site.

Here's what it says for me:
https://www.peacocktv.com/account/plans
"To make changes to your plan or cancel your subscription, please visit the Xfinity subscription manager on your Xfinity device."

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3 days ago

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DreamSayerZ

Problem Solver

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840 Messages

@user_kxze8d​ @XfinityThomasD I just tested this and get the same results as this customer. I have a complimentary subscription for being an Internet customer and or from Xfinity Rewards.

(edited)

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1 day ago

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XfinityRay

Official Employee

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3K Messages

We appreciate your help, @user_kxze8d, and the screenshots, @DreamSayerZ! This link walks you through canceling Peacock Premium Plus at the Subscription Hub, https://www.xfinity.com/support/articles/cancel-peacock-premium-plus. Then this is the link to the Xfinity Subscription Hub, https://www.xfinity.com/yoursubscriptions. Please let me know if you are able to cancel it using those steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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