Visitor

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1 Message

Monday, October 20th, 2025

Unable to link account to xumo box

I’ve been unable to link my account to my xumo box for days due to it saying pin is wrong. This is unacceptable as I’m already expected to pay a bill but haven’t been able to use the box at all. Customer service is no help 

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Official Employee

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2.1K Messages

10 days ago

Hello Dulrich37 thanks so much for taking the time to reach out here via our Xfinity Forums! We'd love to help however possible to get the Xumo streaming box working. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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