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Tuesday, September 10th, 2024 4:15 PM

Unable to log into Max through provider.

Whenever I attempt to log in with Xfinity, I am met with the following message:

{"response":"failure","code":5116,"status":401,"detail":"unauthorizedInvalid authentication response from Synacor","locale":"en-US","title":"Partner Authentication error","message":"Unable to complete partner authentication process. Please contact support."}

2 Messages

2 months ago

I'm also having this issue, did you fix it?

Official Employee

 • 

962 Messages

2 months ago

user_25e12h I've received this same error as well recently, though it was while trying to connect/activate the app on a device outside of my home network. Are you away from the home network as well by chance?

 

2 Messages

No I'm in my own home 

Official Employee

 • 

1.7K Messages

 

Maymoo Thank you for using our Forums to contact us and we are happy to help you. Can you please tell us more about what streaming channel you are having issues with? We are here to help and work together. 

 

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