Unable to Retrieve Recordings error message!

Yes, but the problem is frustratingly intermittent.  Sometimes a recording won't play on Xfinity Stream, just an error box stating that the recording is unavailable and try again later.  It doesn't matter if later is a day or two later, it won't play from the Stream app.  It always plays just fine from the DVR. 

On one Roku device the Xfinity Stream app will not launch at all, never, even after deleting and reinstalling or deleting, waiting a few days, and then reinstalling.   It looks like it's loading and then returns to the Roku home screen.

I understand that my description is not much help, but it is all I have.

I don't really use any other devices.  Just the Roku.

I use several apps on Roku.  Since I only have trouble with this one app, they suggest that it is an Xfinity issue.

Thank you for the information. We will need to dig deeper into this for you. 

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

If it helps, it happened again the day before yesterday (monday 3/23) from the dvr box.  I was able to watch programs again yesterday (tuesday).