Hello user_52c91a , sorry to hear you are having issues with the Stream app. What troubleshooting have you done so far? What device is this happening on for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
for the past 4 days, also unable to log in on Mac Air, using Safari- works fine with Chrome. Can log in but then all I see is the purple screen that keeps spinning
user_ury0k4 Thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand how frustrating it would be to suddenly not be able to access Xfinity Stream. Can you provide a little more detail on what's happening and any troubleshooting steps you may have taken? For example, have you tried clearing cache/cookies, what web browser are you using? Have you tried to use a different web browser?
Using safari. It is set to use www.xfinity.com/stream but does seem to change itself to www.xfinity.com If I change it to www.xfinity.com/stream manualls sometimes it works. But then other times it looked as if it was working and displayed all the thumb nails for the various TV shows, but when you click one nothing happens.
Thanks for confirming. Are you able to try a different browser to see if you receive the same screen?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Deanglis Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_ury0k4 I heard there is a known issue with the xfinity streaming portal, the work around is to use the Xfinity app on mobile device until the issue is resolved
Update: I spoke with an Xfinity rep 2 days ago, who confirmed that my problem was real. He said that they put engineers on my case, and that I would be contacted when they solve my issue. Have yet to hear back, one week after this all began.
Hello user_ury0k4 , our engineers are still working on the issue with the Stream App not working on web browsers. We are still waiting for an update. We appreciate your patience while this gets fixed. Steam App should still be working on the TV/tablet/mobile platforms in the meantime.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Happy Sunday Deanglis 👋 We'd be happy to help with any TV service issues you're having! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
(4) Days of "Troubleshooting" - PROBLEM STILL EXISTS... I would post the transcript to show the insanity of the "Chat Agent" but let me not bore you! IT IS TERRIBLE! I have not received a single communication outside of the chat log. They are holding multiple chats and confusing my support issue with others. They are forcing me to go through the same schedule of questions each time. Might as well say, "Is the computer plugged in?
I would love to expose this insane chat to someone in Support so please contact me so you can read through my experience!
Hey @user_ury0k4 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. I would be more than happy to offer my assistance looking into this further for you. What is going on with your service?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_3s0bol Good morning! Thank you for reaching out to our Xfinity Forums Support regarding your Xfinity Stream services. I can definitely see how this would be frustrating. Let's take a look, and see what's going on. I'll need a bit more details. Is this live TV, recording, On Demand? Are there any troubleshooting steps you have tried?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Deanglis
Visitor
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6 Messages
2 months ago
I seem to be having the same problem. I get a purple screen that says "Xfinity stream" and then three dots that just keep blinking.
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leta_h618
Visitor
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12 Messages
2 months ago
for the past 4 days, also unable to log in on Mac Air, using Safari- works fine with Chrome. Can log in but then all I see is the purple screen that keeps spinning
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XfinityBillie
Official Employee
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3.6K Messages
2 months ago
6
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Deanglis
Visitor
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6 Messages
2 months ago
Is anyone going to fix this? It's been like this since Sunday.
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user_5w15rf
Contributor
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32 Messages
1 month ago
@user_ury0k4 I heard there is a known issue with the xfinity streaming portal, the work around is to use the Xfinity app on mobile device until the issue is resolved
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user_ury0k4
Visitor
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5 Messages
1 month ago
Update: I spoke with an Xfinity rep 2 days ago, who confirmed that my problem was real. He said that they put engineers on my case, and that I would be contacted when they solve my issue. Have yet to hear back, one week after this all began.
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user_g6nmp1
Visitor
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2 Messages
1 month ago
(4) Days of "Troubleshooting" - PROBLEM STILL EXISTS... I would post the transcript to show the insanity of the "Chat Agent" but let me not bore you! IT IS TERRIBLE! I have not received a single communication outside of the chat log. They are holding multiple chats and confusing my support issue with others. They are forcing me to go through the same schedule of questions each time. Might as well say, "Is the computer plugged in?
I would love to expose this insane chat to someone in Support so please contact me so you can read through my experience!
1
user_3s0bol
Visitor
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1 Message
6 days ago
When I stream on my Mac I get the audio but no video. Been a couple of days
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