Unable to View DVR Recordings via Xfinity Stream

Similar ISSUE with a little different twist - Since Thursday, January 11, 2024, when my dvr plan was inadvertently changed from 150+ viewing hours to 20 viewing hours, I have been unable to see all of my recorded shows on my iPAD OR my computer through Xfinity Stream app.  My DVR plan was changed back to 150+ hours but my previously recorded shows are no longer available on Xfinity Stream.  All the shows I recorded prior to thursday January 11 are available on the DVR, just not available thru Xfinity Stream.  I contacted support via text as well as called.  Spent 4 hours walking through all the "standard" questions and this issue still has not been fixed.  I was sent through tier 1 and tier 2 agents who were unable to fix the issue.  Both agents indicated the shows I previously recorded are only on my DVR box and not in the cloud so for some reason xfinity stream is not connecting to the DVR.  Additionally, I don't understand why comcast can't move the shows to the cloud if that is the only reason I can't see them.  The final result.....this issue was sent to engineering techs for resolution.  I was supposed to get a text from comcast letting me know when this issue was fixed but nothing to date.