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user_dfjhxq
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Visitor

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4 Messages

09/13/2026 6:14 PM

Unable to watch certain channels

I am trying to watch fox and cbs but it is telling me I need to connect to my home WiFi but I am connected to it. 

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13 hours ago

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XfinityEmilyB

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3.2K Messages

1 day ago

 

user_dfjhxq Welcome to our community forum! I want to make sure you can access your Xfinity TV content from our online streaming portal. What happens when you clear cache and cookies in your browser settings? Have you tried forgetting the WiFi network and reconnecting? 

 

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user_dfjhxq

Visitor

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4 Messages

I have tried forgetting network and then going back in and re-signing on that did not work. How do I clear the cache? 
yeah because it makes no sense. I don’t know why it won’t let me click those couple channels. It just is like blacked out

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1 day ago

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XfinityEmilyB

Official Employee

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3.2K Messages

 

user_dfjhxq Thanks for giving that a try and I'll stick with you here until we figure this out. What browser are you using? You can find instructions to clear cache and cookies for Chrome, Safari, Edge, and Firefox.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_dfjhxq

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4 Messages

Ah ok when I get home I will check 

thank you for helping me

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1 day ago

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XfinityQuemekia

Official Employee

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1.4K Messages

Just checking back in as promised. How's it looking on your end, are you still receiving the error @user_dfjhxq?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_fkdn40

Visitor

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2 Messages

1 day ago

I am also having a similar issue where only the TV Go channels are showing up on my one TV and the other TV has access to all of the channels. They are both on my home wifi and I have reconnected to it and cleared my cache as well. Is there something else I should be trying?

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user_dfjhxq

Visitor

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4 Messages

13 hours ago

I did try to clear the cache also.  Still not working…. It just makes no sense because almost all the other channels are working except for a handful of them and it just keeps telling me I need to log into my home Wi-Fi and obviously I am because the other ones are working

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XfinityChristy

Official Employee

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3.1K Messages

 

user_dfjhxq I would like to take a closer look at your account and see if there is anything out of sync on this end. To get started, please send a direct message with your full name and address.
 

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13 hours ago

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