Visitor

 • 

5 Messages

10/07/2026 2:28 AM

Unable to watch local channels on xfinity streaming

Get this message:  ‘to play video well, we’ll need to know where you are.  Please turn on location services and adjust to high accuracy or battery saving

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

7 days ago

 

user_07kiuj Are you trying to watch from the Xfinity stream app? Are you at home or away when trying to do this? 

 

Visitor

 • 

5 Messages

I AM AWAY FROM HOME AT RELATIVES HOUSE

Official Employee

 • 

1.5K Messages

Hello @user_07kiuj, what device are you using the Xfinity Stream app on? Have you confirmed that location services are enabled on the device and that the Xfinity Stream app has permission to access your location?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

5 Messages

FIRE STICK AND LOCATION ENABLED  APP HAS PERMISSION

Official Employee

 • 

1.5K Messages

@user_07kiuj, thank you for those details. If you have another device available, have you tried accessing the Xfinity Stream app on that device to see if you receive the same location message? Also, have you tried uninstalling and reinstalling the app on the affected device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

5 Messages

YES PHONE AND WORKS DID TRY UNISTALL AND REINSTALL

forum icon

New to the Community?

Start Here