1 Message
Unlink Old Netflix account
When I first signed up with Xfinity my roomate added a Netflix account to my Xfinity account and I've been having problems with it ever since. I've since kicked him out and everytime I move my service to a new address it automatically links his Netflix to my devices I've called Xfinity multiple times because I was getting billed for his account and I've since had it removed but for some reason it still links his account whenever I move my service.
XfinityPaula
Official Employee
•
1.4K Messages
2 months ago
Hello user_2qst1n Thanks so much for reaching out to us on our Xfinity Forums! I'm sorry to hear that the system is still associating the Netflix with your services. I know this can be annoying especially when unknowingly paying for a service that is not your, and you do not want.
It seems like there's something connected on the backend that keeps making the accounts relink. I would love to help out and work with our teams to make sure this doesn't continue to be an issue.
Please send us a direct message with your name and service address. We will verify the details and work to have everything corrected.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0