Visitor
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2 Messages
Unnamed Device listed as streaming
My wife tried to stream xfinity. Was not allowed, went searching found the error message: you need to stop playback on one device. We have no device on playback right now, the app lists "Unnamed Device" (the website, of course, has absolutely nothing of use) but nothing can be done with the unnamed device in the app. I'm in the "manage devices" section but can't do anything about the devices. How do I disconnect devices from streaming?
Could this all be traced to the xfinity data breach? I changed all the passwords but something is getting in. Is xfinity more deeply compromised than has been let on?
XfinityNicolas
Official Employee
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1.1K Messages
11 months ago
Hey @user_4db951, thanks for reaching out to Xfinity Support on our forums. It wouldn't have anything to do with the data breach as they are different systems. I have run into it before were security settings were set so our systems don't know what it is. Since it isn't allowing you to remove them in the app, can you send us a direct message when you get a cancel? We have a backend tool that can check what it is and remove individual devices or all since you reset your password.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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