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user_f4b9a3
1st Topic

Visitor

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3 Messages

Sunday, January 8th, 2023 4:05 PM

Closed

Vizio support

Cannot cast the stream app from my iPad or android phone after it had been working fine for 6 months. If I can't can't get it to work I'm now needing to get a cable box again which doesn't seem to be fair

Question

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Updated 

2 years ago

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XfinityRaul

Official Employee

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1.6K Messages

2 years ago

Hello, @user_f4b9a3. I hope you're having a great day, so far. I apologize for the inconvenience of not being able to cast the stream app from your devices is causing you. I'd be more than happy to help troubleshoot this problem so you can continue streaming like you have been these last 6 months.

 

So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?

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user_f4b9a3

Visitor

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3 Messages

@XfinityRaul​ I have tried to use an Ipad and Samsung phone to use the "cast" option to my Vizio tvs to no success. I have reached out to Vizio and as YouTube casts with no issue, they have determined its an issue with your app

2 years ago

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CCEthan

Official Employee

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1.4K Messages

@user_f4b9a3. I found there is a known issue with Vizio and our engineering team is working on it with Vizio. No estimate on a fix yet. I can understand if you do not have a streaming box or smart Tv with our app and we can get you a box at no charge for now. Direct message us your name and address if you would like to do that. 

 

Make sure you are signed in to forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

user_f4b9a3

Visitor

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3 Messages

Hi Ethan,

Thank you for the response. I will message you my address. Happy that you are able to provide a solution like this.  We tried to go to the local Xfinity store in our area and this option was not giving to us. 

2 years ago

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