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@user_ad9vsn​ thank you for taking time to provide this information, it's very helpful when other Xfinity Forum's user help answer questions. @user_m2211sq18 were the steps shared here helpful? 

I am not the OP but I’ve been having the same exact issue. I followed the steps above and they did not resolve the issue on my end. I even restarted my chrome browser but the issue continues

@XfinityJohnG​ I am not the OP but I’ve been having the same exact issue. I followed the steps above and they did not resolve the issue on my end. I even restarted my chrome browser but the issue continues

@XfinityJohnG​ 

I'm still having a problem. In xfinity stream I get the Blue Screen with xfinity stream and the 3 flashing dots, that's all.

Mike

That is certainly not the experience we would want you to have with that stream app or service @user_m2211sq18. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

PS: I called Xfinity yesterday and actaully spoke with a person who said they were overwhelmed with calls about the same issue both on the App and browsers apparently. Some sort of system issue apparently. 

@user_v2wrxb​   Thanks for posting, I could't get through to support.  Looks like they haven't fixed it yet, sigh!

Are you still having issues with this specifically? Please let us know.

user_m2211sq18 We are glad to hear that you have been able to get this issue properly addressed. While we have you, what additional questions can we answer for you today?

I am having the same problem. Still unresolved. Please help. Thank you.

Same problem here, nothing loads, and when you do, on occasion, get to the stream home page, you can see that the fonts and HTML look weird. See the 404 error at the top?  This file needs to load (looks like it is hosted on the Akami servers) and it is not there, ie 404

https://www.xfinity.com/akam/13/6908bcc3

This console message indicates that the browser attempted to fetch a resource (like an image, script, stylesheet, or other file) from a server, but the server responded with an HTTP status code of 404. This code signifies "Not Found," meaning the server could not locate the requested resource at the provided URL [1, 2].

How to verify

Clicking on the link in the console message will typically open a new tab attempting to access the problematic URL. If the page shows a "404 Not Found" error page, it confirms that the resource is not available at that address.

Suggested fix

Ensure the URL for the requested resource is correct. This could involve checking for:

• Typos in the file name or path.
• Case sensitivity (URLs can be case-sensitive on some servers).
• Whether the file actually exists on the server in the specified location.
• If the resource is being loaded programmatically, verify the generated URL is correct.

Summary

The "Failed to load resource: the server responded with a status of 404" error means the requested resource could not be found on the server. To fix this, verify the URL and ensure the resource exists at that location.

Hello

I've spoken with two more representatives since this post.  They refreshed/restarted my device, then told me to use incognito mode.  The last representative asked if I was using Grouped Airplay devices and I don't even know what that means.  They assured me the were raising a request on their end to fix the problem and said I would be contacted via phone or email.  That was 10 days ago and I have heard nothing and the problem continues.  It's been well over a month and Xfinity is clearly aware of the situation based on my repeated contacts and the existence of this forum.  I shouldn't have to pay over $200 a month when an issue like this goes unaddressed for so long.