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RichR49
20th Anniversary celebration
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Regular Visitor

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7 Messages

Tuesday, February 25th, 2025 7:40 PM

watch peacock show on my laptop

My wife watches Days of our Lives on the included Peacock service on our TV. About half way thru the hour show, the voice and video are way out of sync. I have tried all suggestions so far, reload app, check tv settings, restart cable box and TV and it still has the problem. It happens only on this show. Peacock support is of no help.
Does anyone have any ideas how to resolve this?

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1 month ago

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XfinityMartyR

Official Employee

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1.9K Messages

1 month ago

 

RichR49 Thanks for reaching out! Does this happen on any other steaming plaforms, or only Peacock? 

 

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RichR49

Regular Visitor

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7 Messages

The audio delay occurs ONLY on Days of Our Lives, and accumulates to the point it is very annoying to watch 30 minutes into the one hour show.

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1 month ago

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RichR49

Regular Visitor

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7 Messages

Other Peacock shows and other streaming platforms are normal.

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1 month ago

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XfinityBillie

Official Employee

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3.2K Messages

 

RichR49 Thank you for confirming it is just that show giving audio delay. I also appreciate you confirming the troubleshooting steps you have taken. I know there is nothing more irritating than watching a show when the audio doesn't line up with the movements. I'd like to look into this a little closer, though if it is just that show it may be a programming error with that particular show. To get started, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
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Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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1 month ago

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