Visitor
•
1 Message
Weather Channel Error: TVAPP-0023
This Video Cannot Be Played. We've run into a problem while streaming. This same issue occurred with the Newsmax Channel previously with my Roku Devices. All suggestions ie. Restart Modem and Router, Delete Xfintity Stream App and Reinstall, Restart Roku devices etc. have been tried numerous times with no resolution. Xfinity will say we will have a technician come out which will be a waste of time because there is nothing they can do to resolve the issue. Xfinity will blame the channel provider and say it is on their end. All to no avail. The issue must be addressed by Xfinity technician on their end, period. I will wait for a response from support.
XfinityBillie
Official Employee
•
4.4K Messages
11 hours ago
@user_pxsu9b I truly appreciate you confirming the troubleshooting steps you have taken. Since those are the basic steps, I'd like to try some account specific troubleshooting. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0