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user_v5s2jv
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Saturday, February 28th, 2026 12:42 AM

where is my xFI gateway delivery

ordered service on 2/18 it is now 2/27  I had gateway sent to old address never received anything other than order confirmation

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11 hours ago

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XfinityVianney

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2.5K Messages

8 days ago

 

Hi user_v5s2jv, 

I'll be glad to review the account and help provide some clarity. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_v5s2jv

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[Edit: Full Name Removed] finally called 800 number got my account number from them [Edit: Account number removed]

Service address will be [Edit: Address Removed]  apparently the agent that took my order over the telephone was incorrect.  Xfinity will not send the router to my current address (xfinity not available there)  and I have to either go to a store ( I know longer drive) or wait till I am physically at my new address and the call to have it shipped there!

(edited)

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8 days ago

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XfinityVianney

Official Employee

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2.5K Messages

 

user_v5s2jv, as a heads up, you've sent your last reply to the public thread. You can reach us directly to discuss your account details in private. There are some occasions where we can change the shipping address, but it would need to be done within minutes of being ordered. There may be a chance the window was missed, thus it went to the address on file. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_v5s2jv

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[Edited: "Profanity"] IT WAS SUPPOSSED TO BE SHIPPEDTHE SECOND I ORDERED IT!

As far as I know it was never shipped!

(edited)

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8 days ago

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XfinityVianney

Official Employee

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2.5K Messages

 

user_v5s2jv, If you can send us a DM, we can get into the account to review the details further. We'll be glad to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_v5s2jv

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nothing to do now! gateway shipped and arrived at new address... hopefully it will still be there in the lobby when i move in. In 10 days, will need to stop billing to!

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3 days ago

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