1 Message
Why can I not watch my pre-recorded programs while traveling.
My husband I are traveling on vacation. When I log in to my Xfinity account/streaming, it will not allow me to watch any programs that I previously recorded from my list. I have this problem every time I travel, both in and out of the US. Why do you block me from watching something that I am paying a lot of money for?
XfinityThomasC
Official Employee
•
2.2K Messages
1 day ago
Hello, @user_lwsdbu
Sorry for the inconvenience. I know Xfinity Stream can be a great travel companion to keep you entertained. Here are some facts about the app to remember while traveling. When connected to your in-home Xfinity network, content is delivered as a cable service over Xfinity's managed IP network and includes your full live TV channel lineup and all of your Xfinity On Demand choices. Although more than 250 live TV Go channels and tens of thousands of Xfinity On Demand movies and shows are available outside the home, certain content isn't available.
Use the Available Out of Home filter in the Xfinity Stream app or portal to easily identify streaming options available when you're not connected to your in-home Xfinity network.
Xfinity TV or NOW TV and streaming content cannot be streamed or downloaded outside of the United States. However, programs downloaded to your mobile device through the Xfinity Stream app can be viewed offline anywhere, even while you're in other countries. Learn more about downloading cloud-based DVR recordings and Xfinity On Demand content to your device.
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