Visitor
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3 Messages
Why can I only record 2 programs now?
I used to be able to record up to 4 programs now I can only record 2 to the cloud and Why do I keep getting recording conflicts??
This is what my service is supposed to be! X1 Cloud DVR (Cloud Digital Video Recording)
Record up to 6 shows at once plus watch anytime, anywhere on xfinity.com/stream and the Xfinity Stream app.
This is what I pay for! Not 2 shows. I only keep Xfinity for the DVR service. If I can no longer record my programs to the xfinity cloud I will just cancel my TV service all together and just stream.
XfinityAmandaB
Official Employee
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1.6K Messages
2 years ago
@kmcadam Thank you so much for your post on only being able to record 2 shows at once. We do have several levels of DVR services. With the Basic DVR options, you are able to record up to 2 shows at once, and you have 20 hours of free cloud storage for your content. You can check out this link for great frequently asked questions about our DVR and cloud DVR system. https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs
The additional storage and recording options are not included in the base prices with the DVR services, but you can upgrade or add more storage at any time. With that since it is an additional cost and is not included in promotions and does get removed as a cost-saving option or to help lower cost when a new package is set up. But no worries at all! You can make sure you have the level of DVR service you want without reaching out for help! From your X1 box if you go to the Main Menu by pressing the Xfinity button> Saved > Recordings > Upgrade DVR Plan. This will show your current plan level as well as when you hit the okay option it will give you a description of your current plan and the description for the next upgrade level for you. If you did want to upgrade your DVR options all you need to do is hit upgrade right there to start the upgade for your storage and recording options! If you are already on the top tier with the max recordings at once and the max storage it would also show there that there were not any upgrade options available. If that happens let me know!
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