Skip to main content

    Support

    Offers

U
user_kc4pya
1st Topic
1st Like

Visitor

 • 

2 Messages

Tuesday, June 17th, 2025 1:38 AM

why does it take over 3.5 hours to try to get help and still not have the problem resolved???

1. Took over 35 minutes to finally get through to a live person. The phone tree is hellish to get through

2. Chat assistance is a of no use. Just round and round and round. Forget trying to get to someone. Worthless if not the simpliest of questions

3. After 3.5 hours, 3 reps, and still no resolution

4. Had to keep repeating to the same person what I was calling about to have her still confused. She wanted to help me with an issue that I HAD NOT called in for??? No matter how many times I had to repeat myself, she wasn't getting it. She kept asking the worng questions and no solutions to what I actually needed. Extremely frustrating.

Question

 • 

Updated 

12 days ago

9

1

DreamSayerZ

Problem Solver

 • 

840 Messages

13 days ago

@user_kc4pya Would be helpful if you post what the issue is here so someone can assist you further.

2

0

user_kc4pya

Visitor

 • 

2 Messages

Too many issues to mention. Just referring to one of the many. It would take paragraphs to describe the issues we have had dealing with Comcast for many years.

Making it easier to reach and speak to a live agent would be a major improvement. Having to choose "Billing" as a way to speak to a rep, knowing that you will need to be transferred and be put on hold, is not an acceptable way to treat customers who need help. Especially, if the issue is not something listed in the phone tree or Chat as an option.

Hopefully, this helps. Any more will be pages.

Like

Reply

13 days ago

XfinityDilary

Official Employee

 • 

2.3K Messages

 

user_kc4pya We appreciate your feedback and welcome any recommendations that can help improve your experience overall. So thanks for those details. I'd like to also assist with any specific issues you may be experiencing right now. How can we be of assistance? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 days ago

0

forum icon

New to the Community?

Start Here