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JLHWong
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Friday, October 24th, 2025

Why is NBA not a featured sport in the Sports Zone in Xfinity Stream? The season already started.

Why is NBA not a featured sport in the Sports Zone in Xfinity Stream? The season already started.

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1 day ago

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XfinityThomasC

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6 days ago

Hello, @JLHWong 

The X1 Sports Zone app allows users to access live NBA games, view scores, and check statistics. If the NBA is not featured in the Sports Zone, it may be due to the absence of live games at that time or a temporary issue with the app. Users can still access other sports and features, such as game previews and statistics for different leagues. To troubleshoot, ensure the app is updated and check for any scheduled NBA games.

For more details, refer to the X1 Sports Zone app documentation .

 

For more details see: https://www.xfinity.com/support/articles/x1-sports-app-watch-games

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JLHWong

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@XfinityThomasC​

Your company's website https://www.xfinity.com/stream/ondemand/9211600283378640170 and app is out of date and does not show NBA as an option. The following sports are shown: NFL, College Football, MLB, Soccer, Golf, Tennis, WNBA, Auto, MMA, and Boxing. Please have your team update it with the NBA season since the season started on 10/22.

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6 days ago

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XfinityThomasC

Official Employee

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2.9K Messages

@JLHWong NBA is indeed a featured sport in the Xfinity Sports Zone app, so it sounds like we may need to perform some troubleshooting. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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6 days ago

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JLHWong

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Doubtful. It is showing up now and most likely server side so it was better off to wait than to troubleshoot an issue not related to my devices since it wasn't available on the website or app.

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1 day ago

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