Hi there, @user_jeshnk Thanks for reaching out to us on the Forums! I understand that you are looking to buy a backup battery for the Wifi Pro Extender. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Awesome, I'm glad that worked for you and you were able to get the order in! We'll swing back around in a couple of days to make sure you got it setup okay, but let us know if you have any questions in the meantime 👍
user_jeshnk Good evening! I want to make sure you're able to set up your battery and everything is working smoothly :). Did you receive the battery that you ordered?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_cqxuv3 Thanks for adding to the post. We can add a batter and ship it through your account. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Accepted Solution
XfinityRichard
Official Employee
•
3.5K Messages
6 months ago
Hi there, @user_jeshnk Thanks for reaching out to us on the Forums! I understand that you are looking to buy a backup battery for the Wifi Pro Extender. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
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user_cqxuv3
Visitor
•
1 Message
2 days ago
I need a battery as well. Why Xfinity sends this device without a battery which can not be purchased anywhere? :(
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