World Cup Audio

BIslander -  completely understand how important it is to get the best streaming experience possible—especially when it comes to audio quality like Dolby Atmos. I’m happy to help you take a closer look! 

To start, could you let me know what device you’re currently using to stream? That will help narrow things down and make sure everything is set up for the best performance.
A few common reasons why you might not be getting Dolby Atmos include:

Unsupported devices: Atmos isn’t supported on mobile devices or some older streaming equipment.
To enjoy Atmos, you’ll typically need a compatible device such as a 4K-capable TV, Apple TV, or Fire TV.
You’ll also need an Atmos-enabled sound system (like a compatible soundbar or AV receiver) connected properly.

Once I know a bit more about your setup, I’d be glad to walk through it with you and help make sure you’re getting the full experience!

BIslanderThe Xfinity Stream apps does support for 5.1 surround sound can vary based on the device platform and the content being streamed. Generally speaking, sound will be provided in standard stereo for most programming. This is not determined by us but by the network itself. Generally, the following device platforms are known to support 5.1 surround sound Xfinity X1 Box: This is typically the most reliable platform for accessing surround sound through Xfinity Stream.
Xfinity Flex Box: It also supports 5.1 surround sound when available.
Certain Smart TVs: Some models from brands like Samsung, LG, and Vizio may support 5.1 surround sound if configured correctly.
Apple TV (4th Generation and newer): Surround sound support is available on newer Apple TV models.
Amazon Fire TV (4K and newer models): Some Fire TV devices support 5.1 surround sound, depending on the app and content.
Roku Devices: Select Roku models may support 5.1 surround sound.

Note: 4K live events are also commonly available in surround sound, depending on the device being used for the stream app. 

mdtaylor99 - Thank you for bringing this to our attention. This is not the experience we want for anyone, and I can certainly understand how frustrating that must be.
To help us better understand what's happening, could you please share a few more details about the issue you're experiencing? Also, let us know what troubleshooting steps you've already tried so we can avoid repeating anything and focus on the next best steps toward a resolution. We're here to help and will work with you to get this resolved.