Xfinity App not working on Firestick

I have a couple of TVs with Amazon Firesticks for streaming. As of October 2025 (probably after software updates), the Xfinity Stream app does not work anymore.

For live channels, the app keeps buffering and does not show any content.

For recordings, it does not play any of them.

Before these updates, it worked fine with all the features.

Current version for the FIRE OS is 6.7.1.1 (NS6611/5866).

Current version of Xfinity Stream: 8.12.0.2517.

I also tried this app in a Roku Premiere 4K, and it does not work either. It presents the same issues.

Any help fixing this problem would be appreciated.

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XfinityAdrienne

Official Employee

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1.6K Messages

1 day ago

Good Morning, @user_0x8fgm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Xfinity Stream App. Are you still having troubles with accessing the service? If so, can you share any troubleshooting steps you have completed?

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user_0x8fgm

Visitor

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2 Messages

I have tried all the usual steps. Restarting, cleaning cache, trying different devices to no avail.

The app does not work anymore.

As mentioned, previous versions worked fine.

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1 day ago

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XfinityAdrienne

Official Employee

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1.6K Messages

Thank you so much for sharing those details with us @user_0x8fgm! I would be happy to dive into the account deeper account with you. Can you please send us a DM?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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1 day ago

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Xfinity Stream Website

user_0x8fgm

Xfinity App not working on Firestick

XfinityAdrienne

user_0x8fgm

XfinityAdrienne

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