Hey there, user_2t91fk, thanks for reaching out through Xfinity Forums regarding your Xfinity Stream App. I would be happy to help you with troubleshooting. Are you getting an error message, or what happens with the app on your TV?
It took several hours w/Xfinity support, but time will tell if it is fixed. The Xfinity Streaming app froze during login page. The fix was: reload the modem; then go from a wired WiFi to a Wireless WiFi; then reload the Xfinity Streaming app. Previous steps were not really in sequence, and Xfinity did some background work on my LG Smart TV. System has worked, except there was one “freeze” which I reset with a power on/off. I won’t really know if it is fixed until I try if for a few days.
user_2t91fk , Thank you so much for providing that solution here. Please feel free to reach back out if you have any issues with your TV in the future! We are happy to hear that Xfinity Support was able to help with your issue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, How is your Tuesday going so far? I hope everything is going well. I wanted to go ahead and follow up with you regarding your TV, how is the streaming app working for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeniece
Official Employee
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2.4K Messages
6 months ago
Hey there, user_2t91fk, thanks for reaching out through Xfinity Forums regarding your Xfinity Stream App. I would be happy to help you with troubleshooting. Are you getting an error message, or what happens with the app on your TV?
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user_2t91fk
2 Messages
6 months ago
It took several hours w/Xfinity support, but time will tell if it is fixed. The Xfinity Streaming app froze during login page. The fix was: reload the modem; then go from a wired WiFi to a Wireless WiFi; then reload the Xfinity Streaming app. Previous steps were not really in sequence, and Xfinity did some background work on my LG Smart TV. System has worked, except there was one “freeze” which I reset with a power on/off. I won’t really know if it is fixed until I try if for a few days.
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0