Xfinity app not working with LG tv

This is the LG app on the TV that is not working well. On my other LG tv I use fire stick and it works very well. There is something wrong with the xfinity app for LG tv. This is a fairly new problem I have watched it get worse as time went on. Notice all other apps I use work very well. It is the LG Xfinity app that is having a hard time starting up. 

Thanks for confirming for me. I'd like to take a deeper looking to it. When you get a chance can you send us a direct message?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@XfinityNicolas​ 

I am  not sure I am replying to you correctly but the problem continues but lately it has not refused to start. It does still take between 45 and 90 seconds to reach a start up screen. Today it got all the way to the channel screen (ESPN) and I got a dialog screen that said video can not be played Try Again. In that case I shut it off and try again. I’m pretty sure it is the LG app because I use the LG apps for Amazon Prime and Peacock with no problems. These apps will work within 15 seconds. 
Somebody needs to examine the code and see why it is so slow to come up. I don’t have problems with other apps and my system is very fast so I’m pretty sure it an app problem. 

You are replying to us correctly. We are happy to look further into this, @user_uoph17! When you say you reloaded the app, did you uninstall and reinstall the app? Is your LG TV a 2018 or newer model?

Yes to both questions. I have 2 LG OLED tvs and they both display the same traits. Very slow loading and many times the app fails to initiate the stream and I have to try again. 

We are sorry to hear that you are also experiencing issues with the stream app on your LG tv @user_de7ba8. May I ask if you have tried uninstalling and reinstalling the app? May I also ask if you are experiencing any error codes or messages? 

@user_de7ba8​ I have 2 Roku’s on my “non-4K” “non-smart tv” LG TV’s and I it works perfectly.  On my 2019 LG webOS TV SK900PUA I cannot get the Xfinity Stream App work without either crashing/freezing or buffering anytime I do anything (change channel etc…)

This is the worst app.   EVERY other app (Youtube, Netflix, Amazon Prime, Apple, you name it) works fantastic.  They are fast to load, never crash and easy to navigate.  The xfinity app has never worked well on any device (desktop, phone, various TV models, etc).   It takes at least 45 seconds to load and now does not work at all on my new LG tv.   tried every option people have mentioned.  Now I'm going to pay for a Roku device just to see if I can get it to work via Roku.  

Thank you for reaching out to us here @user_azkxeq. I am sorry to hear that you are having trouble with that app. Have you attempted to uninstall and reinstall that app on your device?

Good morning, @user_jcr6mz. I'm sorry to hear you've been having issues with the app not working properly with your devices. I'd be more than happy to help troubleshoot this with you. So that we don't go over something you've already done, can you please share with me what you've done to remedy this issue?

Can xfinity employees read and quit asking the same dumb question...find a solution or tell us what the problem can be

We are having the same issues with our LG TVs. The app works great on other devices except my LG TVs. 

Xfinity doesn’t seem interested in fixing the problem. I guess I need to consider Sling Tv or something like it so I can utilize my TVs better. 

We’ve reloaded the app multiple times and have undated our TVs. IF the app happens to open (it usually doesn’t) it works temporarily. The app usually freezes and occasionally gives a “cannot play, try again” message.

I cannot get it to work on either Roku or LG tvs, tho it did in the past. I get error messages telling me I must be on my Home Xfinity network to stream xfinity, which is absurd as that defeats the purpose! 

Thanks for reaching out about the Xfinity Stream app on your LG TVs, user_pfz9bi. You are at the right place for assistance. What troubleshooting steps have you tried such as uninstalling and reinstalling the app? What year(s) of LG TVs do you have?

Thank you very much for reaching out to our team here @user_leano4. Thank you for already attempting to uninstall and reinstall that app already as well. What model year is your LG TV?

OLED65G1PUA

webOS version 6.4.0-18

Model year 2021

Thank you very much for that information @user_leano4. That model would be eligible still for that app. I can look further into any issue with that if you could send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am having the same error

code

TVAPP-00195

This package is not available on this device

Just changed to NOW and it won’t work.  Regular Xfinity stream worked well 3 months ago. Last time I used it

I started having the same problem with the Xfinity App on my relatively new LG OLED TV. Do you know what technician meant by "modem reprovisioning"? Can it be achieved by merely unplugging and re-plugging the modem? 

Hello @user_04gbb5! I apologize that you are experiencing issues with the stream app. You've definitely reached the right team of experts to assist you! Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Hey, user_y03jh9! Thanks for letting us know and appreciate you trying to reinstall the app to see if that fixes the issues. Can you try to uninstall it one more time? Before you reinstall it, do a power cycle on the modem (unplug the power for 30 seconds then plug it back in), then redownload the app and see if that resolves the issue? The Xfinity app is different from other apps as there is a in-home network check it has to go through and I wonder if something isn't syncing up right.

This xfinity app for LG tvs just doesn’t work reliably. Having this forum helps me realize that I am not alone. I have fought this software for ever. I also have problems with the software on the dedicated receiver and their defined remote. The problem there is that the favorite channels doesn’t work and you get both hd channels in the 1000’s mixed with SD? 100’s. Not at all sure why the same stations appear at multiple places. 
I have found a way to get around the problem of the software refusing to startup and freezing on a station when you use a LG tv with the app. If I go to the guide and open up the station to the screen that shows the buttons Watch and Record and Series Info ; then if you hit Series Info button the screen will open to that information. This connection seems to set the software to that connection that then when you go back 1 screen then when you hit watch button it seems to start up streaming correctly. 
This is only a workaround but perhaps it might give their engineers a clue as to the problem with this app. 
By the way I also have a Roku tv that the Xfinity app works flawlessly. So Xfinity fix the app for LG tvs. 

Same thing in my house LG TV and Xfinity Stream app. We've had to uninstall and reinstall each of the last two days to get things working. Only seems to be getting worse.  Super slow switching between live channels or saved recordings when you do get the app to work.  Xfinity please fix this!

Same issue. Obviously they need to fix the apps compatibility with LG. My TV is 2023 model. 

Hey there, @user_y03jh9. I am not seeing a fix ticket being reported for LG TVs having issues with the Xfinity Stream app so it may be a case-by-case situation. If you could please send me a DM with your first and last name along with your full-service address, we can get started on creating a ticket for your account so our engineers can investigate.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

Hi there, user_wymbn8! I apologize you have been having to uninstall and reinstall the Xfinity Stream app to get it working. We don't want that and are happy to help. How long is it taking to switch between things in the app? Is it about 45-90 seconds as noted above? When you uninstalled the app, did you try restarting your TV before reinstalling it? That will clear out any previous data that the TV is storing for the app.