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Thursday, April 18th, 2024 8:51 PM

Closed

Xfinity modem update scam phone call

I received a call a few minutes ago from a male with a heavy foreign accent claiming to be a technician calling from "Xfinity Comcast" about my account and my modem. There's nothing wrong with my account and modem, and before I could hang up, the call disconnected and the person did not call back. I want to make sure this call is on record as I presume it is a scam.

Official Employee

 • 

1K Messages

7 months ago

 

user_qpciy5 We appreciate you bringing this to our attention. If you should experience anymore potential scam calls, I would recommend to call in to our customer service, and request to be transferred to our Customer Security Assurance (CSA) team for further assistance. 

 

2 Messages

Thank you for your response. No further contact was received.

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