Xfinity Steaming apps on Roku & Android say I'm not connected to my Home Wifi

@jhull Thanks for creating a post on our Community Forums. We can help look into the Roku not registering on your home network. Just to check the basics, is your Roku model listed as compatible? Have you also tried a private or incognito page on the web browser?

Yes, my Roku device is compatible. I have been using the Xfinity streaming app on this device for more than a year. It just started doing this.

Hi there, @jhull ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your Xfinity Stream APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it