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09KR0058
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38 Messages

Friday, June 5th, 2026 2:53 AM

Xfinity Stream and Roku

Just started using Stream on Roku. I have 3 TVs involved, each with it's own Roku, and everything is working fine on 2 of them, but on the 3rd one I can't get logged in and keep getting the error We're sorry/You don't have access to Xfinity TV. Obviously, I DO have access to Xfinity, as it is working on the other two TVs, and have been a Comcast customer for over 20 years!

I found some other threads similar to this, but they are of no help. 

Please help me!!

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8 days ago

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09KR0058

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38 Messages

11 days ago

Anyone have any information on his issue? Has any other Xfinity Stream/Roku users had this problem?

I really dread having to call Xfinity support as they rarely are of any help

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XfinityAbel

Official Employee

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330 Messages

@09KR0058 thanks for taking the time to reach out on our Xfinity Forums page. Are you still having issues with the Xfinity Stream app on your ROKU TV? If so I'd recommend going over the Xfinity Stream app minimum system requirements to ensure your ROKU TV model meets the minimum requirements. Let me know if that helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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09KR0058

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38 Messages

Hi @XfinityAbel, Thanks so much for the reply and link to the requirements page, this is driving me NUTS! Still having the issue and I have gone over everything I can think of. All 3 Rokus are the same model number 4660X2 and on the version number 15.2.

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9 days ago

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09KR0058

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38 Messages

Just found this reddit post where, evidently, someone got this same issue resolved!

https://www.reddit.com/r/Comcast_Xfinity/comments/rtofcx/were_sorry_you_dont_have_access_to_xfinity_tv/

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9 days ago

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XfinityAbel

Official Employee

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330 Messages

@09KR0058 thanks for sharing. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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09KR0058

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38 Messages

After dozens of attempts over the past week, I tried something different late last night. I deleted the Stream app in Roku. Upon reinstalling it, signing in, entering the code at xfinity.com/authorize, I was immediately logged in! Kinda goes with the old "If everything else fails, just reboot" trick.

One strange thing though, going to one of the other Rokus, I had to sign in again, but all is well now!

Thanks @XfinityAbel 

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8 days ago

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