Xfinity Stream App Issue

I am having an issue with the Xfinity Stream app requesting that I pay an additional $48 package. The Xfinity Stream app should be free with my WIFI account. I am signed onto the WIFI in my home and I am also on the same WIFI network on my phone when I try to activate it. I go to Xfinity.com/authorize and enter the 6-digit code. When it tries to log in, I get a screen that says I need to pay an additional $48 for extra channels. I don't want the extra channels, I only want what is on the Xfinity Stream app. How do I fix this issue?

I have tried installing, un-installing and re-installing over and over. Still the issue persists. I can't figure out why this is happening or how to fix it.

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U

user_w11qr3

5 Messages

6 days ago

I’ve been dealing with them for 24 hours and they keep telling me it’s going to be fixed

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XfinityMarshante

Official Employee

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638 Messages

Hello @user_w11qr3, thank you for your comment. Sorry to hear that you have been experiencing issues with the stream app. Since it has been a few days are you still experiencing issues with the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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XfinityJoe

Official Employee

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1.1K Messages

4 days ago

Good morning @user_9cbef5, while the Xfinity Stream app is available at no additional cost, the content available within the Xfinity Stream app will depend on the level of video services you are subscribed to.

If you are unsure of what networks are available in each programming tier, you can check your local channel lineup here:

https://www.xfinity.com/learn/channel-lineup

0

Kimberlyabc123

Visitor

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3 Messages

4 days ago

You have to have the xfinity tv service (if you only just pay xfinity WiFi internet) in order for the xfinity app to be free on your Roku tv or whatever tv device you have. Otherwise you can download the xfinity app on your mobile device and get some ofThe tv shows free. You can either call xfinity and get the xfinity tv service (cost more for cable or us like direct tv cost etc ) or just pay $48 so can download on your Roku tv or whatever tv device you have.

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user_alyfbx

Visitor

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1 Message

I already have Xfinity service. The issue still persists. As stated before even though I have Xfinity service for internet it still is requesting i pay $48 for what should be free to me.

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3 days ago

0

XfinityChristy

Official Employee

•

2.5K Messages

user_alyfbx Thank you for reaching out via our Xfinity Community forums. I would be happy to review your billing and see what is going with that $48 monthly charge. To get started, please send a direct message with your full name and address.

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

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1 day ago

0

Xfinity Stream Website

user_9cbef5

Xfinity Stream App Issue

user_w11qr3

XfinityMarshante

XfinityJoe

Kimberlyabc123

user_alyfbx

XfinityChristy

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