Xfinity Stream App not loading

I have an LG Tv and for the past week when loading the app on the tv it gets stuck on the purple screen with the 3 dots. The only way I can get the app to load is to delete it, reinstall and sign in. Is there a way to fix this issue? The problem is not the tv or my internet because all the other apps work fine.

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XfinityShawn

Official Employee

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2K Messages

13 days ago

user_2u5nt0 Are you seeing an error code or message as well or no?

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user_2u5nt0

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3 Messages

@XfinityShawn no error code or message

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13 days ago

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XfinityMartyR

Official Employee

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2.7K Messages

user_2u5nt0 Is the Xfinity Stream app working for you on other devices inside your home?

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13 days ago

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user_2u5nt0

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3 Messages

Yes, I’m able to use the app on my phone perfectly fine and able cast with no issues

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2 days ago

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XfinityJosephA

Official Employee

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2K Messages

user_2u5nt0 I recommend testing on another TV and making sure the current LG has enough storage space.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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27 minutes ago

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Xfinity Stream Website

user_2u5nt0

Xfinity Stream App not loading

XfinityShawn

user_2u5nt0

XfinityMartyR

user_2u5nt0

XfinityJosephA

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