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Rob_Xfinity_Client
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Visitor

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6 Messages

Sunday, May 15th, 2022 8:01 AM

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Xfinity stream app not working on roku device

Just recently, the Xfinity app stopped working on my 3810X Roku Streaming Stick + device.  The new message says Xfinity Stream Beta only works for smaller devices like tablets and cell phones.

Is there a way to enable the usage of the Xfinity Stream app on my Roku devices again?

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3 years ago

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Accepted Solution

Rob_Xfinity_Client

Visitor

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6 Messages

3 years ago

Ok, rebooting my cable modem fixed it!!  Thanks for the tip!

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Rob_Xfinity_Client

Visitor

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6 Messages

3 years ago

This is the new error

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XfinityDilary

Official Employee

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2.3K Messages

Hello, @user_c1d9fd! Thanks for reaching out via our Community Forums for assistance with your Xfinity Stream Beta App on Roku devices. Upon reviewing the Roku devices compatibility, it looks like the Streaming Stick+ (3810X) should allow you to use the app. The error I see on the screenshot mentions you not being connected to your Wi-Fi Network. Are you attempting to use the device outside of your Xfinity Wi-Fi network? 

 

I am an Official Xfinity Employee.
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3 years ago

0

Rob_Xfinity_Client

Visitor

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6 Messages

No, I am connected to wifi because all the other streaming apps are working.

3 years ago

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CCBiancaB

Problem Solver

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574 Messages

Gotcha! What make and year is the TV the Roku is hooked up to?

I no longer work for Comcast.

3 years ago

0

Rob_Xfinity_Client

Visitor

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6 Messages

It's an LG and Xfinity stream has been working until about 3 weeks ago

3 years ago

0

CCDevinC

Contributor

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473 Messages

Thank you for that information @Rob_Xfinity_Client  Have you tried resetting your modem, and then after you get internet to reset the Roku? This would re-sync the modem with the Roku.

I no longer work for Comcast. 

3 years ago

user_15f284

Visitor

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2 Messages

3 years ago

House has two accounts: one for internet & one for TV. Have X1 box in living room & additional box in master bedroom. Guest room has smart TV with Roku USB stream stick (3820R) attached. On the guest room TV with Roku attached when trying to view the Xfinity Streaming Beta app, a popup appears stating This device can only access X stream on your in home Xfinity wifi. How do I get the app to recognize that it is on the in home wifi. The problem my be because the two services are on two different accounts within the same address. Thank you for your assistance.

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CCLamont

Problem Solver

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519 Messages

Hey, @user_15f284 I'm sorry to hear your experiencing troubles accessing Roku on your devices. I know you mentioned you have to open accounts and I would love to see what we can do to get this resolved. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See  https://comca.st/3KQF8q9r fo an example.

I no longer work for Comcast.

3 years ago

0

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