R

Visitor

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6 Messages

Sun, May 15, 2022 8:01 AM

Closed

Xfinity stream app not working on roku device

Just recently, the Xfinity app stopped working on my 3810X Roku Streaming Stick + device.  The new message says Xfinity Stream Beta only works for smaller devices like tablets and cell phones.

Is there a way to enable the usage of the Xfinity Stream app on my Roku devices again?

Accepted Solution

Visitor

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6 Messages

1 m ago

Ok, rebooting my cable modem fixed it!!  Thanks for the tip!

Visitor

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6 Messages

2 m ago

This is the new error

Official Employee

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255 Messages

Hello, @user_c1d9fd! Thanks for reaching out via our Community Forums for assistance with your Xfinity Stream Beta App on Roku devices. Upon reviewing the Roku devices compatibility, it looks like the Streaming Stick+ (3810X) should allow you to use the app. The error I see on the screenshot mentions you not being connected to your Wi-Fi Network. Are you attempting to use the device outside of your Xfinity Wi-Fi network? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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6 Messages

No, I am connected to wifi because all the other streaming apps are working.

Official Employee

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405 Messages

Gotcha! What make and year is the TV the Roku is hooked up to?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

It's an LG and Xfinity stream has been working until about 3 weeks ago

Official Employee

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71 Messages

Thank you for that information @Rob_Xfinity_Client  Have you tried resetting your modem, and then after you get internet to reset the Roku? This would re-sync the modem with the Roku.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1 m ago

House has two accounts: one for internet & one for TV. Have X1 box in living room & additional box in master bedroom. Guest room has smart TV with Roku USB stream stick (3820R) attached. On the guest room TV with Roku attached when trying to view the Xfinity Streaming Beta app, a popup appears stating This device can only access X stream on your in home Xfinity wifi. How do I get the app to recognize that it is on the in home wifi. The problem my be because the two services are on two different accounts within the same address. Thank you for your assistance.

Official Employee

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53 Messages

Hey, @user_15f284 I'm sorry to hear your experiencing troubles accessing Roku on your devices. I know you mentioned you have to open accounts and I would love to see what we can do to get this resolved. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See  https://comca.st/3KQF8q9r fo an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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