Visitor
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4 Messages
Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming <insert TV program> and attempting to resume." This has gone on for a few weeks. We have tried restarting the Roku devices, uninstalling and reinstalling the app itself, to no avail.
XfinityBrianH
Official Employee
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2.4K Messages
1 day ago
(edited)
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XfinityJustinC
Official Employee
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2.5K Messages
1 day ago
@paulvm I appreciate you sending the direct message with requested information. I'll follow up with you there to continue looking into the Roku/Xfinity Stream App error messaging further. I did find this helpful article that has more information, and see that the Roku needs to have its firmware on 11.0 or higher, so we can look into that while running through some troubleshooting steps: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku
(edited)
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paulvm
Visitor
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4 Messages
6 hours ago
Apparently what y'all did on your end worked. the Roku app is online and working. Thanks.
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paulvm
Visitor
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4 Messages
6 hours ago
Apparently what you might have done on your end worked. The app is back online and working.
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XfinityBrianH
Official Employee
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2.4K Messages
4 hours ago
paulvm Thanks so much for giving us the opportunity to assist you with your account. Please reach out to us again if you have any other concerns we can help with.
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