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user_jhum5c
1st Topic

6 Messages

Sunday, May 19th, 2024 12:19 AM

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Xfinity Stream App on Fire TV does not show local channels

Hi,

I recently purchased a new Fire TV and downloaded the Xfinity Stream app. It is being used on out-of-home WiFi, and does not show ABC or NBC on the TV Go section. I have a second Fire TV, also on out-of-home WiFi, and the Xfinity Stream app has always had ABC and NBC on the TV Go section. It also works on my iPhone Xfinity Stream app, so it is clearly not a location, WiFi, or operating system issue. The ABC and NBC apps on the TV work and allow me to watch those channels when logging into my Xfinity account, but I shouldn't need to use 3 apps to watch TV. I have tried deleting both the NBC and ABC apps, as well as uninstalling and reinstalling the Xfinity Stream app. 

Question

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Updated 

3 months ago

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XfinityChelseaB

Official Employee

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1.2K Messages

6 months ago

9

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user_jhum5c

6 Messages

It’s embarrassing that this is your response. Did you even read my post?

6 months ago

0

XfinityChelseaB

Official Employee

 • 

1.2K Messages

@user_jhum5c, We are limited on the troubleshooting we can do for the Xfinity Stream App outside your home especially if your using someone else's services. These great links provide information on how to check to make sure your eligible for those channels on the device your using while outside the home. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

0

user_jhum5c

6 Messages

They’re my family’s services, and have worked on other devices for years

6 months ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

For troubleshooting purposes, how many devices are using the Xfinity Stream app on networks that are not the in-home WiFi network @user_jhum5c? At this time, there can be five concurrent streams across all account devices for customers with our X1 services. Only three of these devices can be off the customer’s in-home WiFi network.

 

You mentioned ABC and NBC are not available in the TV Go section, are you able to view other programs in the TV Go section?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

0

user_jhum5c

6 Messages

Yes. Those are the only channels I can’t access of normal TV Go options. Like I said, my second fire TV shows ABC and NBC on TV Go and it’s out of home on the same WiFi that the new TV is on

6 months ago

0

user_7507tp

2 Messages

5 months ago

I’m having the same exact issue. Spent over four hours on the phone with Xfinity. No resolution. We now have to use an HDMI cable from another device to get those channels on our Fire tv. Unacceptable support from Xfinity. 

3

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XfinityVictor

Official Employee

 • 

889 Messages

 

user_7507tp Hello, are you still having Stream issues on your Fire TV?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

0

user_bd2930

Visitor

 • 

7 Messages

I too am having the exact same issue as you.  ABC and NBC are missing from just one Fire TV.  I have to use an antenna to get them now.  They were previously working fine on the tv up until a few months ago.  I have uninstalled and reinstalled the Stream app and it made no difference.  I really think there is some kind of issue with the Stream app and certain models of the Fire TV.  In my case, it is a Toshiba model number 43C350KU.  All of a sudden, ABC and NBC disappeared from the channel list.  The channels show up fine on my pc, android phone, Fire Stick, and a different model Fire tv.  This is really crazy.  They need to overhaul this app.

5 months ago

0

XfinityAlfonso

Official Employee

 • 

1.2K Messages

Hello user_bd2930 we hank you for taking the time and adding your experience to the conversation. Is this happening only with the TV GO section and only when on out-of-home Wi-Fi?  Is the ABC/NBC cnent available via n-demand, or is this blocked as well? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_oi7ked

1 Message

3 months ago

Xfinity support is terrible having same issue today. Can Xfinity be more professional and supportive considering the cost we pay for the service.  

3

0

user_zhdycp

3 Messages

Having the same issue. 

3 months ago

0

XfinityEva

Official Employee

 • 

1.3K Messages

 

If you are still experiencing issues at this time. Please send us a direct message with your full name and service address to get started. 
 
To send a direct message: 
•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

XfinityAngie

Official Employee

 • 

1.4K Messages

 

user_zhdycp, Thank you for working with us on this issue. Here is what I'm finding: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements 
Let me know if this helps. We want to do everything we can to assist you with this matter. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

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