Visitor
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3 Messages
Xfinity Stream App on Roku trying to force subscription
I downloaded the Xfinity Stream app onto my Roku device and logged in; however, the loading screen is trying to get me to subscribe to a television package for $48/month more on my bill. There is no place to decline this subscription, so I cannot move forward on the app. The xfinity stream app opens fine on my other devices, including Fire TVs, without asking for an additional subscription.
I tried resetting my Roku as well as deleting and re-adding the app, and neither solution worked. All firmware is up-to-date for both Roku and app.
DreamSayerZ
Problem Solver
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840 Messages
13 days ago
@user_2dh23a Are you already subscribed to a cable TV package with Xfinity? See this help document for more information; https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku
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user_mpxa5g
Visitor
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2 Messages
2 days ago
I did the exact same thing with my Xfinity stream app that you have described and I am having the exact same problem it continues to try to force subscription on me as well. What was the solution I don't seem to be able to find it?
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DreamSayerZ
Problem Solver
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840 Messages
1 day ago
@user_2dh23a @user_mpxa5g Somebody from Xfinity Customer Care needs to respond here regarding this issue. The way the app responds indicates you need a TV subscription to use on that platform. Similar to the one I receive on my Samsung TV. I cannot use the Stream app any longer. They changed that years ago. Must be a cable TV or NOW TV customer to use. Perhaps this is now required on Roku. If you read the FAQ link, it clearly states "Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models."
REF; https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku
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