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user_2wd803
1st Topic

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4 Messages

Saturday, May 10th, 2025 11:17 PM

xfinity stream app on roku,

App stopped working with error TVAPP-00116.  Trouble shooter, removed app and reinstall.  It is not the same app.  I cannot get my basic cable lineup with live tv & local channels.  Guide says tv go for channels.  I am connected wirelessly to my home network. 

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Updated 

2 months ago

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XfinityRay

Official Employee

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3K Messages

2 months ago

Hi there, user_2wd803! Thanks for reaching out about the Xfinity Stream app error you are getting. We are happy to further assist you. I appreciate the steps you tried to resolve this. I do not see this as a known issue but do see a similar issue with Samsung TVs. When you uninstalled the app, did you restart the Roku before you reinstalled it? I ask because that will clear out any old data from the app that may be causing the problem.

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user_2wd803

Visitor

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4 Messages

Yes I did restart and I also unplugged the tv.  I have removed and reinstalled the app multiple times along with reconnecting to my home wi-fi.  The App is not the same as it was before.  There are no local channels or the basic cable channels that I paid for.  On my phone's xfinity stream app, I can get everything.  

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2 months ago

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for confirming that @user_2wd803! We have a dedicated article for compatible Roku devices here. Is your Roku device currently using the firmware version 8.1 b1 or higher and listed as a compatible model in that article?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_2wd803

Visitor

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4 Messages

Yes my TV is compatible with the model and software.  

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2 months ago

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XfinityAldrik

Official Employee

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2.2K Messages

Perfect! Could you please send our team a direct message with your full name, full address, the username being used to sign in to the app, the model of the Roku, and the current software version installed on the Roku? Our team can most definitely take a further look @user_2wd803. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_2wd803

Visitor

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4 Messages

Thank you.  Just sent a direct message.

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2 months ago

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