Visitor
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3 Messages
xfinity stream app on Samsung smart tv
Hi, I'm trying to stream live TV on my Samsung smart TV using the xfinity stream app and the whole experience is very very bad.
For a few days, the live stream was working fine, then a "TVAPP-00101" error started popping up several times during the day and the app would stop working. Then for several days, the app was asking for reauthorization in a daily basis. Now, it has been about a day that I can't even start the app. It asks for authorization, but when I do it I get the message "This device can only access Xfinity stream on your in-home network". The TV is connected to the in-home network and I have only one account. I don't understand what the problem is...
I've tried everything I found online in order to fix this issue but nothing works... I have checked the wifi connection, rebooted the wifi, reinstalled the app, etc. Nothing can fix it... The app works fine on my phone but not on the TV which is really frustrating... Could you help me with that?
user_78c06e
Visitor
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1 Message
3 years ago
Similar issue on my Samsung. Rebooting the TV (cold restart) resolved my issue. The Xfinity app does have "Beta" in its name so likely has stability issues. Mine froze on the channel browse page yet the TV and other apps were fine. Samsung should have an app-restart menu but I haven't seen such a method, so cold-restarting the TV by holding down the remote power button for ~5-sec restarts the TV and thus dumps all the app corrupt state.
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CCTambrey
Gold Problem Solver
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3.4K Messages
3 years ago
Hello @user_3775c5! Thanks for bringing this issue that you are having with the stream app to our attention.
I see that it has been a few days since you made this post and I wanted to check in quickly to see if you were able to get the app working properly again or if you could still use a hand? We would love to help! :)
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