Xfinity stream app stopped working on Xumo stream box

Yes, I have Xfinity internet, same as I had when I had cable. Per the Xfinity sales person, it is supposed to work fine with Now Streamsaver.

According to the website: "Xumo Stream Box from Xfinity is the best way to watch Now Streamsaver."  

Well, it was for a few weeks anyway.

I have restarted the Xumo box multiple times, reset the modem, refreshed all the apps (through Settings), cleared the cache, etc.

It appears from this forum that many people are having this same issue.

Someone (Xfinity person) mentioned something about maybe needing to clear the login id or something like that.

I don't know, but I would really like to get it fixed. Or else I will cancel this service and go with a different streaming service.

I did like it for the time I had it.

All my other apps work fine, just the Xfinity Stream (Now TV), is the issue.

jjaraslow I appreciate you sharing those details with us of your experience. Can you confirm for me if you have attempted to use the troubleshooting steps provided via the Xfinity Support page?

I have the exact same issue. I am going to CANCEL comcast!

Yes, I have tried everything that I could find: restarted Xumo box, restarted modem, refreshed all apps on Xumo box, etc.

I was on chat on Sunday for over an hour, and the rep had me try various things which did not work. He could not fix it.

Research for the error TVAPP-00111 says it's an xfinity connection error, or something to do with login credentials (?) I don't know what that means or how to fix it.

My account indicates a strong wifi signal on the device to my Gateway.

Hmm, I would like to take a peek at the signal diagnostics. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.