xfinity stream app support on Samsung Frame TV

We have a new Samsung Frame TV and use their remote (not Xfinity remote). When we go to SAVED shows, it is not showing all of the shows (only one shows but upper right-hand message says there are 3 shows recorded and DVR is 19% full). It is very random....sometimes they appear but most times they do no. When we watch from another TV using Xfinity remote, all of the shows appear in SAVED section of the application.

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XfinityRay

Official Employee

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3.4K Messages

2 days ago

Hi there, @user_p2xiha! That's a very nice TV! We want that working flawlessly with our Xfinity Stream app. We will get this figured out! Do you see the 3 recordings in the Xfinity Stream app on another device like an alternate Smart TV or smartphone? What troubleshooting steps have you tried like uninstalling and reinstalling the Xfinity Stream app?

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user_p2xiha

Visitor

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4 Messages

We have uninstalled and reinstalled the app twice. we move out of the app and back in, we go from...[Edited: "Language"] make that three times. forgetting the term i turned on the tv and xfinity stream wouldn't load...again. We've had it 10 days. Anyways we move out of the app and back in, we go from recordings to scheduled and back and the recordings return. Other times they don't. It is hit and miss and unexplainable. We have called xfinity stream helpdesk but no effective resolution beyond uninstall reinstall and just like now that doesn't always work. I can't believe this is just a Samsung Frame TV problem. I think they have some work to do with the app

(edited)

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2 days ago

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XfinityKassie

Official Employee

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2.1K Messages

user_p2xiha Thank you for the additional details. I can definitely see how this is frustrating. I'd be happy to take a look on our side, and make sure there isn't a bigger issue with your connection. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 days ago

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Xfinity Stream Website

user_p2xiha

xfinity stream app support on Samsung Frame TV

XfinityRay

user_p2xiha

XfinityKassie

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