Xfinity Stream Deprovision Request

Hello,

I am requesting that my Xfinity Stream be deprovisioned so it will log out of all device.

I recently went on vacation and stayed at an Airbnb. While there, I logged on to the Xfinity Stream app with on of the smart tv's at the Airbnb. I meant to log out before I left but forgot and now I am concerned that the next guests at that Airbnb will have access to my Xfinity Stream account.

Please let me know what the next steps are.

Thank you

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XfinityBrianH

Official Employee

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1.6K Messages

1 month ago

Mnewt09 Thanks so much for reaching out to us here with your Xfinity Stream concerns! You can find instructions for managing devices for the Xfinity Stream app here https://www.xfinity.com/support/articles/manage-authorized-apps-devices.

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Mnewt09

Visitor

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2 Messages

I have already read that before and it does not help solve my issue. I need to ensure I log out of all xfinity stream devices, that article does not say how to log out of the devices remotely. It simply states how to return downloads from devices and says if I reach my limit on streaming devices then I need to stop watching one. Based on my research (reading more forums just like this one) I need my Xfinity Stream deprovisioned to ensure all devices are logged out. Can you assist me with that?

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1 month ago

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XfinityJohnG

Official Employee

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2K Messages

@Mnewt09 We can look further into that request for you. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 month ago

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XfinityJustinC

Official Employee

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1.6K Messages

@Mnewt09 thank you for sending the direct message. I was able to locate that and will follow up with you there to help with the Xfinity Stream and equipment issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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BruceW

Gold Problem Solver

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26.6K Messages

1 month ago

The manage-authorized-apps-devices link will not help. It is used to control Stream downloads. It allows you to view active Stream devices, but offers no way to deprovision one.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Xfinity Stream Website

Mnewt09

Xfinity Stream Deprovision Request

XfinityBrianH

Mnewt09

XfinityJohnG

XfinityJustinC

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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