Signed out, signed in, unistalled app, reinstalled app, did all the tech stuff on my end, still have the same problem with the streaming app. Apparently it's yet another software issue on Xfinity's end just like a year ago.
Playback functions can become buggy due to temporary software glitches that can be fixed with a simple refresh.
Solutions:
Restart your Xfinity device. Perform a soft restart from the device menu or by holding the power button for 10 seconds. For a hard reset, unplug the device for at least 15 seconds, then plug it back in.
Clear cache and data on your device. This is especially helpful if you use the Xfinity Stream app.
On a streaming device (Roku, etc.): Uninstall and reinstall the Xfinity Stream app.
On a web browser: Clear your browser's cache and cookie
Hello @user_nmeduq, thank you for taking the time to leave a post. I understand how frustrating that can be, especially when you have to start over on a section you’ve already watched. What type of device are you using to watch Xfinity Stream? Is the device software up-to-date? When did this issue begin?
My LG ThinQ TV Software updates automatically. The issue started when you updated Xfinity Stream about a week ago. It's your software issue once again.
Thank you for providing the details @user_nmeduq. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, @user_nmeduq, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your DVR. Are you having issues with specific programs or all programs?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have an LG Thin Q 2022 that automatically updates its software. Xfinity Stream updated about a week ago and that when the issue started. It's in your software on your end. This happened in 2024. Check your forums from Oct, Nov and Dec 2024.
user_nmeduq
26 Messages
16 days ago
Signed out, signed in, unistalled app, reinstalled app, did all the tech stuff on my end, still have the same problem with the streaming app. Apparently it's yet another software issue on Xfinity's end just like a year ago.
2
0
XfinityMarshante
Official Employee
•
639 Messages
14 days ago
Hello @user_nmeduq, thank you for taking the time to leave a post. I understand how frustrating that can be, especially when you have to start over on a section you’ve already watched. What type of device are you using to watch Xfinity Stream? Is the device software up-to-date? When did this issue begin?
5
0
user_nmeduq
26 Messages
14 days ago
I have an LG Thin Q 2022 that automatically updates its software. Xfinity Stream updated about a week ago and that when the issue started. It's in your software on your end. This happened in 2024. Check your forums from Oct, Nov and Dec 2024.
0
0