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mjh123
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Thursday, October 3rd, 2024 5:29 PM

Xfinity Stream error TVAPP-00249 on Apple TV, iPad & website show only sports & odd selection of TV GO channels

While the app on the Apple TV shows all channels available, clicking any channel to stream results in TVAPP-00249 error. App on iPad or Stream website listings skip over all channels up until NBA League Pass, and then includes an oddball list of TV GO channels that do not include any channels from our actual service subscription that I know of.

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2 months ago

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user_930ded

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2 months ago

I’m using same apple tv streaming device however I can view & watch my recorded tv shows on channel 6 ABC 12:30pm news and GMA3 what you need to know

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_930ded, thank you for taking the time to reach out on social media.  I understand your concern with the channels, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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2 months ago

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XfinityKrista

Official Employee

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1.5K Messages

2 months ago

Hello @mjh123, thank you for taking the time to reach out on social media. 

We’re aware of an issue affecting some StreamSaver and Peacock customers who cannot access their services.

 

Can you visit customer.xfinity.com/activate to reactivate each of your services? You'll need to use the same email address you used to originally activate your StreamSaver services.

 

We apologize for the inconvenience.

(edited)

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