xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

@XfinityMarshante​ Thank you for your attention to this. 

LG tv is model 43UP7670PUC manufactured 01/2022. Software is set to Auto Update, so it is difficult to track changes, however the current LG software listed version is 03.53.45 with no further update which appears to have been released 09/2025 - so it does not appear there was was an LG update before/after this issue. The tv was unused and unplugged for 3 weeks 07/16-08/07. 

Reinstalled Xfinity Stream version says it is 1.14.4 updated 10/11/2022, but hard to believe it hasn't been updated since, and when I look at Settings/About it reports version 2.6.0.

Hope that helps.

@user_1g37kz

Thank you for providing those additional details. That information is very helpful.

Based on your testing, it does appear the issue is isolated to the Xfinity Stream app on the LG TV rather than the recording itself. The fact that you're able to fast-forward and adjust the playback position through Xfinity Stream in a browser after disabling the VPN suggests the in-progress recording functionality is working on the account side.

I also appreciate you confirming the LG software version and app information. Since you've already reinstalled the app, power-cycled the TV, and tested the functionality through another device, we've ruled out several common causes.

I'd like to document these findings, including that the issue affects multiple channels, is limited to the LG TV app, and began within the last month. That should help determine whether this is related to a recent compatibility issue with the Xfinity Stream app on LG devices. In the meantime, have you noticed this behavior with all in-progress recordings, or only certain channels and programs?

@XfinityLinda​ 

Thank you for your prompt response.  Some additional notes/clarifications:

The FF issue referred to above (and issues noted below) relates to all in-progress recordings for all programs and from all channels.

In addition, the Rewind function has changed from allowing rewind at 1x, 2x, 3x, "Lightning" speed to only jumping back 5-10 seconds anytime the RW button is selected - multiple selections result in multiple jumps - but no smooth rewinding at any speed.

There has also been a change in options when selecting a recording.  Traditionally, and for completed recordings, options (buttons) to Resume or Restart the recording are available.  For in-progress recordings, these have been replaced with a single "Watch" button which starts the recording from the beginning - even for previously viewed in-progress recordings that have progressed well into the program.

While I first noticed these issues on my LG tv's Xfinity Stream App, the same issues appy to the Xfinity Stream App on my Samsumg tv.  So it appears to be an Xfinity compatibility issue rather than solely an LG compatibility issue. 

I am having the exact same issue. Has there been a resolution?