Xfinity Stream Fire TV – Location Services Error on Local Channels

Hello,
I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Saving.”
My device information:
Device: Amazon Fire TV Stick 4K (1st Gen)
Fire OS: 6.7.1.1
Xfinity Stream: 8.16.0.4121
Location permission: Enabled for Xfinity Stream
The issue does not affect all channels. For example, ESPN, CNN and CW stream normally, while FOX, PBS and other local/location-dependent programming give me the Location Services error.
The affected programming works normally through Xfinity Stream on my laptop, so the issue appears to be specific to location verification within the Fire TV version of the Xfinity Stream app.
I have already tried the following:
Verified Xfinity Stream has Location permission enabled
Verified the Fire Stick and Xfinity Stream app are fully updated
Force stopped the app
Cleared the cache and app data
Restarted and completely power-cycled the Fire Stick
Uninstalled/reinstalled and reactivated Xfinity Stream
The problem remains.
This began only recently. The same Fire Stick, network and Xfinity account previously streamed these channels without this location error. I've also found reports from other Fire TV users experiencing similar new location-validation problems.
One potentially important detail is that the error asks me to change the location mode to “High Accuracy or Battery Saving.” Those are Android location settings that aren't available as options in Fire OS. Selecting “Update Settings” from the error screen also does not take me to any settings screen.
Since other TV Go channels continue to work and the affected channels work through Xfinity Stream on my laptop, could this please be escalated to the Xfinity Stream/Fire TV technical team to determine whether there is a location-validation issue with the current Fire TV app?
Thank you

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user_o7h87h

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5 Messages

7 days ago

I also have this same issue and have done the same things in an attempt to correct without success.

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bishophawk

Visitor

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3 Messages

7 days ago

I have the same issue; the local channels will display on the list of “tv go” channels and when selected I’ll see the preview screen for the local channel, but when I select watch I’ll get the location services error.

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XfinityMarshante

Official Employee

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1.5K Messages

Hello @bishophawk, thank you for your comment. Sorry you’re experiencing the same issue when trying to watch your local channels through TV Go. I can certainly understand how frustrating it is to see the channel available and even get the preview, only to receive a location services error when you select Watch. We’d be happy to help troubleshoot this with you. Have you already tried any troubleshooting steps? If so, please let us know what you’ve tried so we can avoid having you repeat the same steps.

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5 days ago

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U

user_o7h87h

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5 Messages

Why not read what the OP said that starts this thread and answer that. OP listed everything he tried.

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5 days ago

U

user_dez9gx

Visitor

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3 Messages

I also have the same issue

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4 days ago

0

PETEM1

Visitor

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2 Messages

same problem here..................

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4 days ago

0

bishophawk

Visitor

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3 Messages

@XfinityMarshante thanks for replying. I have tried the steps outlined in other posts, including the initial post on this thread. It does seem to be an issue with the app update in early September. I had no issues with local tv prior to the current app version ( 8.16.0.4120).

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4 days ago

U

user_o7h87h

Visitor

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5 Messages

2 days ago

Are you joking? Have you even bothered to read the thread?

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user_dez9gx

Visitor

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3 Messages

2 days ago

This is exactly what it happening to me as well.

3

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XfinityChelseaB

Official Employee

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2.6K Messages

@user_dez9gx, We are talking about the steps taken in the original post and if you have completed the same troubleshooting steps. If you are still having this issue, then I would need to pull up your account, as your account and system may need to be refreshed from our end to clear the issue and apply your current services to your equipment. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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bishophawk

Visitor

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3 Messages

Hi, my understanding from reading the forum guidelines is that we need to be invited to send a direct message. Could you provide that please? Our stream service continues to degrade with every passing day, with the latest issue being that shows recorded on our dvr will not playback. Thanks for your help.

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2 days ago

0

XfinityCarolyn

Official Employee

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446 Messages

@bishophawk, here is the link you requested: Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 days ago

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Xfinity Stream Website

cryan1970

Xfinity Stream Fire TV – Location Services Error on Local Channels

user_o7h87h

bishophawk

XfinityMarshante

user_o7h87h

user_dez9gx

PETEM1

bishophawk

user_o7h87h

user_dez9gx

XfinityChelseaB

bishophawk

XfinityCarolyn

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