Thank you for reaching out to us here @Cbarden. If you are still having issues with that stream app have you already tried to uninstall and reinstall the app to see if that corrects the issue? If that has not worked send us a direct message with the full name and complete address for your service.
XfinityJohnG
Official Employee
•
1.2K Messages
11 months ago
Thank you for reaching out to us here @Cbarden. If you are still having issues with that stream app have you already tried to uninstall and reinstall the app to see if that corrects the issue? If that has not worked send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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