17 Messages
Xfinity stream missing local TV GO channels
NBC and CBS specifically is missing from the TV Go lineup on most of my devices either in the app on firestick, ipad and android phone or web browsers on PC and Mac. NBC comes and goes for the most part but today it has been gone. CBS has been gone for years. I am using all these devices out of home and on the same network where I am currently. I have done all the resets, uninstalls and reinstalls, cleared cache and data, reset the network, etc. and there is no change. This has been an ongoing issue that really need to be fixed.
XfinityAmira
Official Employee
•
4.4K Messages
4 days ago
Hello user_u6oc7n! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. Regarding the missing TV GO channels, I would like to double-check your account on this. To assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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