Xfinity Stream not working on Apple TV with tvOS 18

user_oyslza thank you for taking the time to reach out to us today. I know how important it is to have working equipment and would be more than happy to help you with the Xfinity Stream concerns you are experiencing. Is the Apple TV the only device that is not working properly for the stream app?

I am having the same issue on Apple TV. Stream app works fine on my iPad but not on iPhone. Keeps telling me it has to be connected to my in home WiFi, which it is. 

It is just the Apple TV app.  I am however, also experiencing service interruptions when using the DVR or pausing live tv.  When I playback it keeps cutting out like it’s buffering.  There is still sound, but the picture freezes.  Sometimes for up to ten seconds.  That is why I started using the stream app on Apple TV as it was working flawlessly until the latest iOS update (18).  

Hey @user_oyslza, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Stream App on your Apple TV. I would be more than happy to offer my assistance looking into this further for you.

I am not showing any known issues regarding the Xfinity Stream App. What model Apple TV are you using and have you taken additional troubleshooting steps such as restarting the streaming device, uninstall/reinstall the app and more?

This is all I ever read but I never see anyone say it’s fixed

@user_oxn2mi Welcome to our community forum! Thank you for reaching out so we can make sure you're able to watch your favorite content on your Apple TV. I'll stick with you until we figure this out together. What troubleshooting steps have you tried so far?