Xfinity stream playback error tvapp-00249

Yep - I cleared the cache in the app, I removed the app and reinstalled it, I also spent an hour on messaging with a tech who could not help me and an hour on the phone with an xfinity advanced tech who did some sort of advanced refresh, which did not work either. All other streaming applications work perfectly fine and no other wifi issues. 

Thank you for sharing what you've done to help remedy this situation, @user_wx96jq. I would like to take a look at your account to see what we can do to resolve this once and for all. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am trying but I do not see a chat icon. 

Thank you for letting us know you are not seeing the direct message/chat button, user_wx96jq. I am putting a screenshot below with a red arrow to the right button. You need to be signed in to the Xfinity Forums before you will see it. 

yep i do not have that icon at the top of my page