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Saturday, August 3rd, 2024 11:24 AM

Xfinity Stream Playback Issue::1001

I have a fire tv and am getting a playback issue::1001 error code when trying to watch a channel on Xfinity stream. Worked perfectly fine before today. 

Official Employee

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2.8K Messages

4 months ago

@user_1e0ihk We appreciate you taking the time to reach out to us here on our Xfinity Forums. I know I use the Stream app on my TVs as well and would be frustrated if it wasn't working correctly. Can you tell me what troubleshooting steps you've already taken? Such as checking for updates for both your fires TV and the app? Have you tried to uninstall and reinstall the app? Are you receiving this error on any other devices with the Stream app, such as a tablet, smartphone or other streaming device?

9 Messages

 I have reinstalled the app, and firestick is up to date. The error occurs on my android phone as well, but not the windows app on my computer. So what is the fix

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